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Hotel Review: My Staycation at the Westin Times Square

September 9, 2012 by Angelina Aucello 6 Comments

A few weeks ago, Gary posted about a $60 “renew your soul” mistake rate at the Westin Times Square. As we already know, mistake fares, mistake rates, and flash sales are super time-sensitive, so I quickly booked a room on a whim while my adrenaline was rushing even though I live less than 10 miles away from the property. Nevertheless, I was excited to look forward to an excuse to spend a Saturday night out in NYC. To top it off, the $60 rate included a $10 mini bar credit, $10 metrocard, $10 coffee card, 1 free-in room movie, and access to the health spa and fitness center.

I arrived at the property around 11 am, and check in was a breeze. Ironically, the front desk agent did not seem to be aware of the $60 mistake rate; she simply looked up at me and said, “Wow, how did you get such a great rate? Normal rates for this room are over $400”.  Despite the strict “one-guest-only” regulation that many people who booked this $60 rate were worried about, I was given two keys. Plus, the lobby is extremely large and constantly busy, so I can’t really see how they’d actually enforce the one-guest-only rule anyway. YMMV.
At check in, I was not asked to choose my gold amenity, nor was I given my $10 metrocard or $10 coffee card. Once I was settled in my room, I called the front desk to activate my in-room wifi as my gold amenity selection. The woman on the phone kept repeatedly telling me that it would cost me $14.95 for 24 hours, and that wifi was only offered as an amenity to platinum guests. After going back and forth a few times, she finally apologized and told me that wifi was indeed offered as a gold amenity. I’m surprised that such a high-volume SPG hotel would be so unsure about their elite amenity choices.
I also asked about the $10 metrocard and coffee card that was included in my rate. It turns out that they did not have any available at the moment, and then told me that they’d have to mail them to my home address. That was a bit disappointing, but I’m sure I’ll receive them (or at least I hope I do…).
I was given a king room on the 12th floor, and the room itself was wonderful, comfortable, and spacious for NYC. The bed sure did live up to its “heavenly” claims. In fact, I think it has to be the single most comfortable hotel bed I’ve slept in to date! The room was quiet (no street noise what-so-ever), and the bathroom had a double-headed shower which provided amazing water pressure. Before heading out for the evening, I kicked back and watched my in-room movie (That’s My Boy), and I sure was glad that the in-room movie was included in the rate (my movie selection was priced at $16.95). I also enjoyed 2 cans of diet Coke ($5.50 each) to apply my $10 mini-bar credit.
As far as the fitness center/spa access,  I’m too ashamed to admit that I chose a burger and fries at Shake Shack (…and I even went back for custard) instead of utilizing the health center facilities, so I can’t really provide a genuine “renew your soul” assessment in that regards…
a hotel room with a bed and a chair

The heavenly bed.

a desk with a computer monitor and a chair

TV and work desk.

a bathroom with a toilet and towels

The bathroom

a shower with a tile wall

The awesome double shower heads provided great water pressure!

a shelf with towels and a few small bottles

The Bath Amenities

a coffee machine and cups on a shelf

In-room coffee, minibar, and safe.

a white sign with black text

Minibar prices.

For dinner, we dined at DohYo, an Asian/Latin fusion restaurant located on the 4th floor at the nearby Yotel. I recently discovered a great website/app called Savored that allows you to [discreetly] book a reservation at hundreds of restaurants in major cities for 10-40% off your entire bill. This was my first time using Savored, and I definitely will use it again. At first, I booked a reservation at Shula’s for 30% off (the steakhouse located directly inside the Westin) because I wanted to save and get my precious SPG points too, but in the end, we settled on the idea of light tapas/sangria over a heavy steak dinner.

a receipt on a bottle

Savored.com saved us 30% off on dinner and drinks in NYC!

After a fun night out and a fantastic stay at the Westin Times Square, I was determined to take advantage of “free taxi week” from Uber. I recently downloaded the Uber app and blogged about NYC free taxi week + $25 free credit, and I was excited to finally try it out for myself. While checking out, I requested my taxi pick up right out front of the Westin. The app told me that my driver was 7 minutes away. After about a 5 minute wait (if even), the app texted me alerting me that my UberTaxi has arrived. Immediately following that text, the driver called my cellphone and told me where he was waiting for me. I was extremely blown away by how easy this was!

We were only taking a short cab ride to the car that was parked at a garage 20 blocks away, so we didn’t actually “maximize” our $25 limit (our ride was only $8.50 in the end), but the entire process was so easy and pleasant that I’d use Uber again in a heart beat. When we arrived at our destination, we simply said thank you and we were on our merry way. A receipt for the ride landed in my inbox instantaneously. No cash, no hassle, no worry.

a screenshot of a phone

Real-time updates from Uber

a screenshot of a taxi receipt

My Uber receipt arrived in my inbox within a minute of exiting the cab.

a woman smiling and looking at the camera

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Filed Under: Hotel Reviews, Trip Reports

About Angelina Aucello

Hi! I'm Angelina, and traveling and deals excite me. Simply put, I'm a points & miles fanatic who takes too many vacations.

Comments

  1. Jimgotkp says

    September 9, 2012 at 10:03 pm

    Your comment about the fitness center made me laugh

    Reply
  2. dhammer53 says

    September 9, 2012 at 10:16 pm

    FYI re: Shake Shack. There’s never more than a 5 -10 minute wait on 86th street, between Lex and 3rd Ave. If anyone is headed to NYC, head uptown, rather than wait on a 30 – 40 minute line on 23rd street.

    Reply
  3. nickfromct says

    September 9, 2012 at 10:35 pm

    Staying over in NYC is always a treat eventhough we live fairly close. The hotels are so expensive it makes regular trips difficult to do.

    Reply
  4. New Girl in the Air says

    September 10, 2012 at 6:05 am

    Thanks for the tip on Savored! I hope it expands to more cities soon :)

    Reply
  5. Jamison says

    September 11, 2012 at 8:52 pm

    sucks that Savored requires 2+ guests!

    Reply
  6. Gina Towers says

    September 12, 2012 at 6:46 am

    That was a really good experience! I didn’t know there could be mistake rates and all that online… I’ll probably check for one now. Anyway, my only question is, were you able to receive that metro and coffee card when you got home?

    Reply

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About Me

ANGELINA AUCELLO
Hi! I'm Angelina, and traveling and deals excite me. Simply put, I'm a points & miles fanatic who takes too many vacations.

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