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Flight Review: Austrian Airlines Business Class Newark to Vienna

June 22, 2016 by Angelina Aucello 7 Comments

I recently experienced Austrian Airlines’ Business Class product for the first time from Newark to Vienna. I’ve heard great things about the airline (especially from a catering standpoint) from other frequent flyer friends, so I was really looking forward to the flight. Leaving from Newark is also a very convenient way for me to get to Europe, and any excuse to avoid traveling from JFK is a good one in my book.

I had been eying award flights to Europe for a few weeks out and noticed that there was an abundance of business class availability for this particular flight almost every day; I was pretty confident that I’d be able to secure a seat at moment’s notice. I redeemed 70,000 United miles + paid $36 in taxes for the flight, and I built in a 23-hour stop in Vienna before continuing on to Paris.

Check In / Pre Departure Experience

As a business class passenger, I had access to the Lufthansa Business Class Senator’s Lounge at Terminal B, where I could relax a bit before my flight. The lounge offerings included self-serve alcohol and small bites, but it really wasn’t much to write home about.  Overall, it was just a quite place to relax and connect to wifi before boarding. I didn’t eat much at the lounge because I wanted to save my appetite for the in-flight dining.

a group of people sitting in a plane

Cabin view from 6K.

The Seat

The business class cabin was only about 75% full, so I was able to secure a solo window seat (6k) without a problem.  My first impression of the seat was that it was a bit narrow, not exceptional in design and size (like Etihad A380 Business Class), and similar to the features you’d find in a United BusinessFirst seat.

a seat with a pillow and a laptop on the side of it

Austrian Airlines Business Class Seat, 6K.

a person's leg in a chair with a screen on the side

Lots of leg room.

On my seat was a thick and cozy blanket and a soft pillow. The seat controls allow you to adjust the recline, cushion firmness, and you can even turn on a massage feature. There is an outlet, USB port, and reading light, along with a spacious shelf by the window. The amenity kit and Bose headset were already stowed in the seat.

a red folder with a red cover on a white surface with a black screen and a red object on the sidea close up of a deviceThe amenity kit was a bit underwhelming to say the least, and it honestly reminded me of an amenity kit I’ve received on an economy flight on AirBerlin. The pouch itself was made of flimsy felt material with two felt strings to wrap and tie it closed. The contents inside were standard and what I expected.

a grey and red felted bag

Unimpressive amenity kit.

a black object with a black object on it next to a black object

Contents of amenity kit.

a woman sitting in a chair

Ready for takeoff.

The Food/ Catering Experience

a man in a chef's uniform standing in an airplane

On board chef

Austrian Airlines has a reputation for exceptional inflight catering, so I was most excited about trying all of the dishes. Austrian Airlines uses Do&Co catering (which is also what Turkish Airlines uses) and there’s a dedicated chef on board. Before taking off, menus were hand-delivered to us by the chef and we were instructed to submit our breakfasts orders beforehand to avoid being woken up from our sleep (good move).

a paper with a red and white text

Breakfast selections

a menu with black text

Dinner menu

Everything on the menu looked really good, and it was hard to choose a main course. Appetizers were served on a food cart (and beautifully presented), and the main courses were hand-delivered by the chef.

food on a tray on a table

Appetizers

For an appetizer, I went with the seared prawns, and it was simply delicious.

a plate of food on a table

I chose the Chilean seabass as my main course and it was hands down, the best fish dish I had in flight (NYC restaurant quality). I was very impressed.

a plate of food on a table

After I cleaned my plate, I opted for two desserts – the passionfruit panna cotta and chocolate lava cake. Both were very rich and delectable.

a glass of dessert with a leaf on topa chocolate fondant with strawberries on a white plate

Another signature touch of Austrian Airlines is there coffee service and extensive specialty coffee menu. After dinner, I was really stuffed and was ready to get some sleep, so I asked if I could hold off on trying something from the menu until breakfast. I guess there was a misunderstanding because at breakfast I was told it was only available after dinner, so I sadly can’t share my experience.

Here is the coffee service menu:

a menu with text on it

a menu with text on it

After meal service concluded, I was ready for bed and it did not take me long to conk out in the flat bed (though it was quite small, even for my 5’2″ self).

a bed with a blue light on it

When it was time for breakfast, I chose the smoothie, fresh fruit, and 2 sunny-side up eggs and bacon.

a glass of liquid with a strawberry on top

a plate of food with bacon and eggs

Bottom Line

Overall I really enjoyed flying Austrian Airlines’ business class and the food is definitely a home run. I love that the flight seems to have open availability frequently, and that it conveniently departs from Newark. I’d fly Austrian again over Swiss business class or United in a heartbeat.

The only shortcoming of this flight was that there was no wifi, which I didn’t exactly expect in such a competitive business class market. However, instead, I got to finish a book from cover-to-cover and I can’t recall the last time I even picked up a book before then.

Have you had a chance to fly in Austrian Airline’s business class yet? How was your experience?

a black and white text

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Filed Under: Trip Reports

About Angelina Aucello

Hi! I'm Angelina, and traveling and deals excite me. Simply put, I'm a points & miles fanatic who takes too many vacations.

Comments

  1. Jenelle says

    June 22, 2016 at 4:15 pm

    Great report, thank you! Do you have a picture of the wine list? I was wondering what wines they served, particularly Champagne. Thank you!

    Reply
  2. T.A. says

    June 22, 2016 at 10:18 pm

    I hear Austrian releases business class award flights about 14 days prior to departure. Did you book on a short notice like this? Or is there a way around it?

    Reply
  3. Dale says

    June 22, 2016 at 10:23 pm

    That’s a shame on the coffee. It’s definitely one of the top highlights of Austrian’s business class service. I assume they don’t serve in the morning because maybe only the chef makes the specialty coffee and he’s off duty during the morning hours? But who wants a coffee in the evening when you are preparing for bed vs for breakfast?

    Reply
  4. Greg says

    August 20, 2016 at 6:26 pm

    The coffee issue is the same on westbound flights. By the time they do the arrival snack, the extra coffee setup is packed away, so you have to get it right after the main meal.

    Reply
  5. Ray says

    September 11, 2016 at 10:23 pm

    Angelina – were you able to book your seats in advance? I just booked a miles ticket on Austrian through United like you did and found the Austrian record locating number. When I enter it on austrian.com, it takes me to my booking but for seat selection, it states:

    “You can check in online from 47 hours up to 60 minutes before departure for many Austrian Airlines operated flights. Check here, if Web Check-in is possible for your flight.”

    That seems strange for business class.

    Reply
  6. Ash says

    October 27, 2016 at 9:36 pm

    I just booked Austrian business class from Newark to Vienna for the holidays on United. Called Austrian and they were able to assign my seats for me.

    Thanks for the great report. Looking forward to the flight!

    Reply
  7. Daniela M says

    October 1, 2018 at 9:15 pm

    Thank you Angelina….wonderful review and photographs. I will be flying Austrian out of EWR in November. Do they have their own check in counters at EWR or do they use Lufthansa ones? How early do they open? I would love to have some time to go from Terminal B to Terminal C and use the new Polaris Lounge.
    Thank you so much for your help.
    Daniela

    Reply

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ANGELINA AUCELLO
Hi! I'm Angelina, and traveling and deals excite me. Simply put, I'm a points & miles fanatic who takes too many vacations.

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