The internet blew up last month with my blog post titled “Uber Tip- Hustling Schemes are Getting Out of Control“, and I just came across an interesting article today that may bring us a step closer to ending awkward driver/rider tension over tipping all together.
According to Business Insider, New York City has already taken initial steps to require Uber to add an in-app tipping feature. Under a new proposal, car services that only accept credit or debit cards must also have a way for riders to leave optional gratuity at the end of the ride in that same, cashless manner.
If the proposal goes through, NYC riders could expect to see a tipping feature by mid-end summer this year (and I can only expect many other cities to follow). Undoubtedly, adding a tipping screen will greatly increase the number of tips given, and I believe this feature will make both drivers and riders happy.
From a rider’s standpoint, many of us are attracted to using Uber and other ride share services because it’s cashless and hassle-free. Drivers may feel like they are better compensated and may ease up on the uncomfortable haggling tactics that sometimes go on in the car.
This seems like a win-win for all, but the only thing I worry about is perhaps this creating a bias between riders and drivers, “judging a book by its cover“, or maybe drivers only favoring certain areas with the perception that riders in specific areas are more likely to tip.
What are your thoughts? Do you think this proposal will go through? Will it change the way you tip with Uber?