There’s nothing like a dose of kindness that plants a permanent smile on your face. Over the years, I’ve heard of countless stories of airline and hotel programs going the extra mile to spread happiness over social media, and I am still beaming that I was a recipient of a sweet surprise today.
Last night, I booked a family trip to Florida on a whim solely because it was too good of a redemption to pass up. At just 2,397 Rapid Rewards points a piece, I snagged an EWR to FLL flight for my kids and I.
This morning, out of sheer excitement, I turned to social media to #humblebrag share my conquest, and perhaps remind and/inspire others to keep Southwest on their radar for an excellent redemption opportunity, too.
Without expecting anything more than a few likes from other points and miles enthusiasts, I received a surprise reply from Southwest asking me for my RR#. Of course I was intrigued, so I quickly DMed the airline with my account number, and was absolutely over the moon when I saw the message in my inbox:
Now I really have no idea how many points they’re sending me my way, but what really moved me was that it was such a nice and unexpected gesture that truly made my day. Something similar happened to me 4 years ago when I came home to a surprise at my doorstep from the SPG Twitter team. Moments like these truly give you a warm and fuzzy feeling about a brand, right?
Have you ever received an unexpected surprise from an airline/hotel’s social media team? Looking forward to more smiles today as I read the responses!
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