Ugh, maybe it’s just me, but when I have a frustrating experience with a customer service rep, I usually feel cranky for at least some portion of the day after the call. Two days ago, I had contacted AirAsia about their infamous credit shell was issued to me when the Novemeber 2011 BKK floods had affected our plans, resulting us to postpone our Asia trip until the end of March.
Long story made short, the credit shell never made it to my email or AirAsia account until the first week of February, long after I had already re-booked my itinerary. The rep argued that the credit was issued by AirAsia on December 15, 2011 and had an expiration date of March 12, 2012. I tried to politely explain to her that I did not have a credit shell on my account until the beginning of February (with paper work to prove), and I kindly asked her if I could apply the credit to the flights I had already booked.
After listening to about 30 minutes of her robotic English, reading from what seemed to be a teleprompter, she kept saying, word-for-word, “We are sorry to inform you that your AirAsia-issued credit shell can not be applied to existing reservations; however, we’d like to invite you to use your credit for future travel to some of our wonderful destinations.” She was clearly not listening to anything I was saying, and like a stubborn bull, she wouldn’t budge. I asked to speak with a supervisor, and of course, they were all “busy assisting other customers”. Um, sure…
So there I was… left to make a choice. Do I let this experience ruin the rest of my weekend, or do I try to make light of it? After my crankiness settled, I decided that my best bet was to hope that one of my readers has some upcoming travel in 2012 that I could apply my credit shell to.
With that said, here’s what I have on the table: an AirAsia credit shell worth 7963.44 THB, approximately $258.
Here’s how this might be beneficial to you:
If you’re thinking about booking upcoming travel on AirAsia anytime in 2012 and don’t mind me booking your ticket for you (credit shell can not be transferred to another account, but I could rebook for a different passenger other than myself), then you’d be a fantastic candidate for this credit shell. Do keep in mind that your reservation must be booked before the expiration in March 12, 2012.
Since I am assuming the possibility that more than one person might be interested in this, I’ll turn this into a contest to make it fair to all. To enter, simply leave a comment with your tentative AirAisa travel plans, along with your most frustrating airline customer service story. I’ll choose a “winner” using random.org on Tuesday, February 28, 2012 at 9:00 am EST.
I’m hoping someone can benefit from my frustration! That’ll turn my day around, and karma points can be good from what I hear :)