With the excitement rapidly settling in from my newly-booked first-class trip with Singapore Airlines to Sydney, Australia, I took it upon myself to start looking at hotel options. From what I hear, Sydney is relatively expensive, so the first thought that crossed my mind was: time to use those Club Carlson points!
Between Kevin and I, we’ve racked up over 300,000 Club Carlson points from the “Big Night Giveaway” promotions, so using 150,000 points for a 3-night stay at the category-6 Radisson Blu Plaza Hotel Sydney is a great redemption.
Immediately after completing my booking, there was a notification on the next page that said, “your reservation is eligible for a complimentary upgrade”. Since complimentary and upgrade are some of my favorite words, you bet I clicked on it to learn more.
Turns out that the hotel is using eStandby Upgrade, a hotel up-sell service by Nor1 that offers guests an opportunity to commit to standby upgrade after making a reservation if one should become available at check-in. After researching this program, I’ve come to learn that that select properties across many hotel chains including Hyatt, Hilton, Radisson, and Kimpton are using this stand-by upgrade system as a way to benefit both the hotel guests and the property.
Not only does the hotel entice the consumer by offering them a shot a securing a better room at a cheaper price than the standard room rate if it should become available, but the hotel also receives perks too, such as extra revenue and better inventory management.
In my case, I originally booked an Atrium Room, and after booking, the upgrade options were presented to me ranged from a complimentary upgrade to a Premier Room all the way to to an additional AUD 299 for a Presidential Suite. While I do not have the particular desire to pay for an upgrade, I was happy to see that a complimentary standby upgrade was offered to me, and of course, I took it.
Has anyone had any experience with the eStandby Upgrade program?