I came across an interesting news article this evening that proved that sometimes “strength in numbers” doesn’t always get you places… literally.
According to a recent article from the Associated Press, 73% of the passengers on a Monday-morning AirTran flight going from LaGuardia to Atlanta were thrown off the plane after refusing to listen to the flight crew prior to take off.
More specifically, 100 high school students and their chaperones were asked to leave the aircraft (a Boeing 737 that seats 137) after failing to take their seats and turn off their cellphones. The captain and flight crew have made repeated requests for their cooperation.
The article also states that in addition to re-booking the students on another flight, Southwest Airlines offered vouchers valid for future air travel to all of the faculty and students who were removed from the plane.
Truthfully, I know there will be many varying reactions to this story, but in my honest opinion, if the facts that were stated in the article hold true, then I would agree that the airline made the right choice to ask them to leave. I also wouldn’t have compensated them, but I understand they probably did that to make light of the situation and avoid bad press.
What are your thoughts?