You probably already know that I’m a huge fan of Uber. Actually, I’m more than just a fan, I’m truly an Uber enthusiast; I have been with them since the very beginning, and have taken more rides than I can count. It’s always been a pleasant experience, and it’s wayyyy less intimidating than the taxi vultures.
My last Uber experience was… interesting to say the least. First off, let me start off by saying it wasn’t me taking the ride. My brother was in town for a Lasik appointment, and he had asked me to accompany him. However, it was taking wayyy longer than expected, and after a few hours had passed, he said, “hey Ang, why don’t you just go home, and I’ll take a taxi when I’m done.”
Instead, I made him a counteroffer – I’d get an Uber for him from my account since he’s never experienced it. In my family, I constantly rave about the service, and now the time has come for his first ride. The good thing about Uber is that you don’t have to scramble to pay at the end of the ride – all that is taken care of so you can just exit and be on your merry way.
The only challenge was this: my brother’s phone had died while he was at his appointment.
After he called me from the doctor’s office to tell me he was done, I requested an Uber for him, and one arrived to pick him up in 2 minutes. So far so good. He only had a 15-minute ride to his destination, so I kept looking for my “thanks-for-riding-with-Uber”-receipt in my inbox to confirm that he had arrived home safely.
30 minutes had passed. Nothing. “Ok, there’s traffic”, I thought.
45 minutes pass… still nothing. “Maybe I should call the driver”.
I called the driver and it went straight to voicemail. Now my mind is racing. Did the Uber driver kidnap my brother on his first ride!?!? (seriously, it happened in Washington DC).
1 hour had gone by, and it was time to plan his funeral (kidding).
Finally, after an hour and 5 minutes, I finally received that life-saving email in my inbox.
What the hell happened??? First I looked at the driver’s route map. Wow. The driver literally drove in all directions for over an hour.
When my brother charged his phone, I was able to speak to him for the real story.
He told me that the driver did not have a GPS unit, and the driver’s phone had also died. This was also the driver’s first Uber ride. Though the driver was very nice, what are the chances that someone with a dead phone ends up in a car with a driver who is clueless about where he’s going and doesn’t have any navigation?
My brother then tells me that the driver stopped at an auto body shop and made my brother go inside and ask for a paper map.
What bothered me the most of all was that the driver charged me for the entire corn-maze route he drove. The price was outrageous. I immediately contacted Uber and asked if they could adjust the fare to something more fair (pun). They responded very quickly and adjusted it according to the fare estimate between the two points.
I still love Uber.
But the bigger question is: does my brother?
Got any interesting Uber stories of your own?