With so many innovative ways to win customers over, brands are constantly thinking of creative ways to show their appreciation. I’ve outlined some of my favorite hotel/airline-social media moments in this previous post.
I’ve raved a billion times about my love for the Kimpton hotel brand and their Inner Circle top-tier elite status. I love how they truly go out of their way to bend over backwards for you to make you feel special. It’s the personalized experience that always wins me over.
Recently Kimpton announced their new loyalty program, Kimpton Karma, where they will continue to surprise and reward its loyal members.
Friday’s experience with Kimpton just further solidifies why I belong with them.
I flew into Miami to get my hair done (more on that later), and I had about 5 hours of downtime before my appointment.
The first thought I had was something along the lines of “man, I wish I could hang by one of the hotel pools for a few hours”, so I asked some friends for day room/day pass suggestions, but we really couldn’t come up with anything solid.
I called a few hotels, but they responded how I expected by saying, “registered guests only”.
Then I decided to phone one of my favorite hotels on South Beach, The Surfcomber. I have stayed at the Surfcomber quite a few times, and I can’t help myself but to keep returning. Not only is it in the perfect location, but the treatment as an Inner Circle member is just exceptional.
I called the front desk and asked for a manager.
‘Hi, I am an Inner Circle member, and I’ve stayed at your property a few times in the past and always had a pleasant experience. I will be in South Beach for about 5 hours today and I was wondering if I could purchase a day pass to use your pool instead of aimlessly walking around town”, I said.
“Of course you can! What time will you be arriving? I will be sure to get you set up with a pool chair. We are family here and, this is your home!”
This.is.your.home. Those are such powerful words. It really touched my heart and reminded me that my loyalty is right where it’s supposed to be.
Have you ever had an experience that blew your mind?