We just came back from a wonderful 3-night getaway to Disney and Universal, where we met up with some other family members. A few months ago, we snagged some cheap EWR-MCO fares on United, and we used Southwest points for the return.
When we touched down in Orlando, we exited the aircraft and waited on the gate bridge to retrieve our stroller. From behind me, I heard an employee quietly mumble “oh sh!t” to another employee. I then realized they were referring to my stroller. The belly bar snack tray had snapped off.
I didn’t want something like this to put a damper on our trip, so I snapped pics of the damage and went on my merry way. After all, I was confident that I would be able to file and claim later on for a resolution with United. I took off the broken piece and tossed it.
I then sent a tweet to United asking them where I could file a claim for a damaged gate-check stroller. They send me an irrelevant tweet back with a link to file a claim for a delayed bag.
I sent another tweet asking for some relevant info, and this is what they sent back:
Wow. OK. What kind of policy is that? I don’t know any parents who gate-check a stroller in a box. And let me get this straight – this policy also screams loudly about how they treat forced gate-check bags. Think about it.
Experience after experience, I keep shaking my head at United. And all I can say is that I am one disappointed 1K member. Granted I can (and will) replace the broken piece on my stroller, it’s just the principle here.
Little guy even sported a festive United onesie for his first United flight. I think it’s time to take my family travel elsewhere.
Have any other parents dealt with a broken gate-checked stroller on United? Any other airlines? What are my options here? SOL?