With the busy holiday season and year ending, I seem to have lost track of some expiring free-night certificates. My heart dropped when I saw that I had let a Marriott category 1-5 certificate expire literally 2 days ago!
In the past, I’ve heard that sometimes a loyalty program will offer a courtesy extension on certificates that were soon to be expired, but since mine had already expired, I was almost certain I’d be SOL.
Still, I hopped on the phone and after a 4-minute phone call, the wonderful agent re-instated my certificate to last for a whole year from today (super generous!).
Classic example of “the answer is always no if you don’t ask the question”.
Have you had any positive [or negative] experiences when it came to asking for an extension on an expiring/expired certificate?