I got excited when many blogs posted about the return of the new Hyatt Diamond challenge for 2015. I’ve been especially excited because I have 4 nights booked in a few weeks at the Hyatt Zilara Cancun that can satisfy 4/12 nights needed for the challenge.
While bloggers seem to have such detailed information about the new challenge requirements, Hyatt insists that there’s no such thing. I’m confused.
A few days ago, I sent a note to email@example.com asking to be enrolled in the new challenge. I received this back:
Dear Ms. Aucello,
Thank you for contacting Hyatt Gold Passport; I appreciate the opportunity to assist you.
I regret to inform you that I am unable to enroll you in the Diamond Trial offer as the offer is now unavailable as the end date of this offer was on Friday, 31 October, 2014. I apologize as I am unable to fulfill your request.
Please do not hesitate to contact us if you require any other assistance with your Hyatt Gold Passport account.
I then scrolled through some comments on this blog post and others were reporting the same.
What’s the deal? Is it coming back or not? Has anyone been able to enroll?