Back in July of 2014, I spent a weekend in the French Riviera on a United business class fare deal. On the way back, my flight from Zurich to Newark eventually cancelled after many hours of mechanical delays.
As a United 1K at the time, I got rebooked in Swiss Business class later that evening and was given a $500 “good will” voucher from the airline for the inconvenience.
However, I knew I was also due €600 in compensation as per Regulation (EC) 261/2004. I contacted the United several times and filed several claims on my own. United denied all of my attempts.
I was frustrated that I was not getting through to United even though the Regulation (EC) 261/2004 is pretty cut and dry. Life got in the way, and I ended up putting the claim on the back burner for good.
Then I learned that you can get paid on claims for flights dating up to 6 years back! It was time to revisit the case.
Rather than putting more of my own energy into pursuing the claim, I decided to hand it over to gopogo, a company that knows the ins and out & deals specifically with these claims all day long for a 25% commission (only if your claim is successful).Honestly, so much time has passed that I thought to myself, “hey if I get something out of this, it’ll be like ‘free money’ at this point”.
Working with gopogo was seamless. I had my money in my bank account within 7 days from the time I filled out the form with my flight details.
When I got this email, I was stoked!
And when I saw this payment post yesterday, I was even more thrilled!
How Do You Know If You’re Due Compensation For a Delayed or Cancelled Flight With Regulation (EC) 261/2004?
If your flight was delayed from EU member state by three or more hours and this wasn’t the result of extraordinary circumstances, you are entitled to financial compensation.
The compensation amount is determined by Regulation (EC) 261/2004 and is dependent on a number of variables (the distance of your flight and the length of your delay). The regulations apply to all European and non-European airlines, but if your flight departed from a non-EU airport there are some additional conditions the flight must meet. If you’re flying from a non-European airport to a European airport, the operating airline must be European in order for you to qualify for compensation. In my case, since my original ticket was for Nice, France to Newark (with a layover in Zurich), my ticket was eligible.
Flights of less than 1500 km’s are due compensation of €250, between 1500 km’s and 3500 km’s due €400 and flights over 3500 km’s €600.
Aside from financial compensation, you’re also entitled to receive care from the airline in the event of a delay, cancellation or overbooking. This includes food, drinks and/or refreshments, two free phone calls, fax messages or emails, and in some cases hotel accommodation. If you incur expenses at the airport as a result of not receiving this care, you may be entitled to a refund for these costs.
What can I say? I’m on cloud 9 that I received $675 for a flight that was cancelled 2 years ago with the help of the pros at gopogo.co.
If you’re in a similar boat, and can think of a time within the last few years that you had a cancelled or delayed EU flight, it might pay (literally) to file a claim to receive compensation. You can always file yourself, or have a third party like gopogo handle everything from start to finish.
Have you received compensation from a delayed or cancelled flight in the past? If so, please share your experiences!
Disclosure: I reached out to the folks at gopogo.co on a whim to see if they thought it would be worth it to pursue my claim from 2014. They were confident in my success and allowed me to receive my compensation commission-free in exchange for sharing my experience on the blog. If it weren’t for them, I would have never known that my claim was still valid, so I owe them a world of thanks for the “free money”. I was not compensated for this post and the opinions are entirely my own.