This past weekend, I attempted to check out of the Hyatt House in San Ramon after a fun night at friend’s wedding using a $100 Hyatt gift card that was issued to me directly from Hyatt back in February 2016.
When the front desk agent told me it had a $0 balance after he scanned it, I asked if he could try again, maybe by entering the number manually. Still – zero. It was my first instinct to blame mommy brain (or perhaps a hangover) for forgetting that I had maybe used it, but I still remained perplexed because I was darn certain I hadn’t.
Next, I resorted to another Hyatt gift card, in the amount of $50, that I had purchased in November from Amazon. Luckily that one was fine, and I was able to apply it to my stay.
Straightening It All Out
I did a quick Google search and found that I was not the only one with a Hyatt gift card that was possibly compromised. There are several FlyerTalkers sharing similar experiences, and fellow blogger FrequentMiler had his $1,000 Hyatt gift card hacked not only once, but twice!
Once I left the hotel, I called Hyatt to find out about this matter and it turns out that it showed that the $100 was used recently at a property in Texas. I was told that my case would be investigated, and that they put a new gift card in the mail for me that should be arriving tomorrow. They were really on top of making it right.
The bottom line is that this seems to unfortunately be an on-going issue with Hyatt gift cards (especially electronic versions), and until their systems are revamped, I’ll steer clear of buying them for now.
If you have any unused Hyatt gift cards in your households, I suggest checking the balances ASAP and perhaps finding a way to use them soon.
Have you ever had an issue with Hyatt gift cards being hacked (or others?).