After a great trip to the Grand Hyatt Baha Mar in The Bahamas, my family and I stumbled across an interesting Priority Pass lounge at Nassau Lynden Pindling International Airport.
Priority Pass offers access to over 1,0000 independent airport lounges worldwide, and many premium credit cards (such as The Chase Sapphire Reserve, Citi Prestige, and The Business Platinum® Card) come with a Priority Pass membership as a cardmember benefit.
With AmEx’s expansion of their popular Centurion Lounges, Priority Pass has been making positive additions to their lounge network including full-service restaurant options. Last month, I had a chance to dine generously at Timberline Steaks & Grille at DEN.
Before arriving at NAS, I visited the Priority Pass website and noticed that there were two lounge options available. I gravitated towards the Graycliff Divans lounge because I saw mention of a $20 food and beverage credit allowance per person with Priority Pass.
The Graycliff Divans Priority Pass lounge is located airside after security and passport control for US flight departures.
The main entrance is around the corner, across from Dunkin’ Donuts, and it’s peculiar because you’ll literally have to walk through a giftshop to enter the lounge.
There is a nonsmoking room on the left, and a smoking section on the right. There’s also an outdoor sundeck (unfortunately there aren’t any plane-spotting views).
Admission to the lounge is possible for $11 without Priority Pass.
Here’s something I didn’t like right off the bat: while children under 12 are admitted for free (into the non-smoking section only), they are not entitled to receive a $20 food & beverage credit, even if you specify to the lounge that you’d like to process 4 admissions on your account (since some memberships come with multiple guests).
This felt completely silly to me, since theres no way that $40 would cover a family of 4 traveling with children under 12.
I was denied when I nicely asked the attendant if she could please process 4 admissions. Once I had swallowed it, I was surprised that she offered to process my admission for a third guest, and I graciously accepted that since an extra $20 to use towards food is certainly better than nothing at all.
The interior of the lounge is quite dated and not very big. There were other guests, so I refrained from being intrusive by taking many pictures.
There is a food and alcohol menu at every table, but you must wait until a waitress approaches you to take your order. The service was really lacking, extremely slow, with a snippy attitude, so I recommend you do not come here if you are in a hurry to catch your flight. There is also no bathroom at all in the lounge. You’ll have to exit and use the restaurants in the terminal.
The items on the menu weren’t really cheap, and there’s an automatic 10% gratuity and 7.5% VAT added to your final bill. With that being said, there’s no way $20 is a decent per-person allowance. To add salt to the wound, they claim they don’t have fountain water to offer you, so you’ll have to pay $3 for a bottle of water.
Dining menu
Between the 4 of us, we ordered the Mozzerella di Bufala, Fetticcine Enrico, and the Certified Angus Steak. Believe it or not, the mozzarella was the highlight. It was super fresh and tasty. The pasta was mediocre at best, and overall, the angus steak was pretty disappointing in taste and presentation, but it made a perfect [yet expensive] kids meal.
Bufala Mozzarella was very fresh and a lot tastier than I expected.
Fettuccine Enrico
We ordered 3 meals, had no alcoholic beverages or soft drinks, and got suckered into buying a bottled of water. After all was said and done with $60 in credits, we still had an out of pocket balance of $12.44.
Bottom Line
While it’s nice to see an expansion of Priority Pass to include restaurants and the opportunity to have a hot meal at independently-operated lounges, it’s still a major work in progress. I think the admission policy/per-person allowance should be uniform regarding age restrictions.
Tipping in lounges is a debate in itself, and I gladly tip my bartenders at the Centurion Lounge, but I don’t like that the $20 allowance is inclusive of a 10% gratuity and tax. If that’s the case, then maybe Priority Pass should work something out on the backend so that gratuity to the lounge employees and VAT are taken care of.
What are your thoughts? Have you visited this lounge yet?
I was there last week and felt the same as you. We were family of 4 (daughter is 11 but they didn’t know since she is tall) so the $60 were not enough either. We ended up ordered 2 pasta plates, a water and a drink. Well, that left us hungry so we got Wendy afterward. I found myself seating there complained to my husband that I had never left a lounge hungry before. I felt that the people who work there were so angry some how. Mostly rude too.
Wow, I just tot back from the Bahamas and stopped in there and asked if I could smoke, they told me I would have to make a $15 purchase!! I ordered a drink remind you 1 drink which was a bloody mary for 24$ INSANE AND they are the RUDEST people in there possible. Someome should really think about hiring some new staff!! I will and would highly recommend staying away from that place. Many other travelers thought the same.
My girls were having fun in the play area around the corner from there, so we just got some drinks and snacks to-go from the counter in the gift shop and that worked and was covered under PP.
I’m in this lounge now and quite disappointed… The decor is dated, not having a bathroom in the lounge is extremely inconvenient, the wi-fi is appalling, the staff are rude and also they didn’t even disclose the fact that they didn’t have tap water and went ahead to charge me $4 for sparkling water (that I didn’t even want) was extremely poor.
Sounds like you had a similar experience to mine
I appreciate the menu picture as I’ve been unable to find it posted online anywhere.
I was researching this lounge in case we make a trip to Atlantis. Looks like we can count on this lounge for a snack but not a full meal.
Extremely slow, terrible service. The waiters don’t show much concern for guests, and everything is terriblr quality.
This “lounge” is a disgrace. It is little more than a random room with chairs. Not even any nice views to be had. There are no bathrooms, no self-serve anything, and service is non-existent at worst and rude and spectacularly slow at best. We went to the Dunkin Donuts across from the lounge in the terminal and felt it was a huge upgrade, even despite having to come out of pocket. Strange thing is that the Graycliff hotel, from which this place borrows its name, is supposed to actually be a nice and luxurious place. If that’s true, this lounge is putting a huge dent in the hotel’s brand perception.
I honestly hate this lounge. I find it to be a total trip off. It’s not a restaurant as if it was you would get a $38 per person (no age min) credit. They take $18 off for lounge credit and it’s not a nice place at all.
Not to mention food options are limited and my $15 roast beef sandwich has 3 tiny slices on it! After visiting the first time I wanted to write to priority pass but in reality something is better than nothing. Imo this place is ripping off priority pass.
Worst place aka lounge I have ever visited. I was ripped off for a cold tuna melt and diet coke which took over 1 hour to get. The place was filthy with crumbs and dirt on the floor and empty glasses strewn across the room. The staff was rude and incompetent. I will never go into this place again and Priority Pass should not be affiliated with such a pirate’s den.
Dan I totally agree. I will no longer go back for the same reasons
Worst airport lounge I’ve ever visited. Uncomfortable wicker chairs. They give you a single use WiFi password which can only be used on one device. $4 for a tiny cup of coffee. I could not even get them to fill my water bottle. I was told I had to buy a $4 bottle of water. Not even a restroom. Staff was rude and acted as if we were bothering them by being there and we were the only people in the place. Unfortunately it’s the only lounge option in this terminal. Next time we will probably just wait in the main terminal area.
Just was there last week and had the same experience you did. Very disappointing! They even wanted to charge me for new hot water for my tea (no new bag, just water) so I said “No thank you” and didn’t get my second cup of tea.
Definitely not up to lounge standards!
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