After a great trip to the Grand Hyatt Baha Mar in The Bahamas, my family and I stumbled across an interesting Priority Pass lounge at Nassau Lynden Pindling International Airport.
Priority Pass offers access to over 1,0000 independent airport lounges worldwide, and many premium credit cards (such as The Chase Sapphire Reserve, Citi Prestige, and The Business Platinum® Card) come with a Priority Pass membership as a cardmember benefit.
With AmEx’s expansion of their popular Centurion Lounges, Priority Pass has been making positive additions to their lounge network including full-service restaurant options. Last month, I had a chance to dine generously at Timberline Steaks & Grille at DEN.
Before arriving at NAS, I visited the Priority Pass website and noticed that there were two lounge options available. I gravitated towards the Graycliff Divans lounge because I saw mention of a $20 food and beverage credit allowance per person with Priority Pass.
The Graycliff Divans Priority Pass lounge is located airside after security and passport control for US flight departures.
The main entrance is around the corner, across from Dunkin’ Donuts, and it’s peculiar because you’ll literally have to walk through a giftshop to enter the lounge.
There is a nonsmoking room on the left, and a smoking section on the right. There’s also an outdoor sundeck (unfortunately there aren’t any plane-spotting views).
Admission to the lounge is possible for $11 without Priority Pass.
Here’s something I didn’t like right off the bat: while children under 12 are admitted for free (into the non-smoking section only), they are not entitled to receive a $20 food & beverage credit, even if you specify to the lounge that you’d like to process 4 admissions on your account (since some memberships come with multiple guests).
This felt completely silly to me, since theres no way that $40 would cover a family of 4 traveling with children under 12.
I was denied when I nicely asked the attendant if she could please process 4 admissions. Once I had swallowed it, I was surprised that she offered to process my admission for a third guest, and I graciously accepted that since an extra $20 to use towards food is certainly better than nothing at all.
The interior of the lounge is quite dated and not very big. There were other guests, so I refrained from being intrusive by taking many pictures.
There is a food and alcohol menu at every table, but you must wait until a waitress approaches you to take your order. The service was really lacking, extremely slow, with a snippy attitude, so I recommend you do not come here if you are in a hurry to catch your flight. There is also no bathroom at all in the lounge. You’ll have to exit and use the restaurants in the terminal.
The items on the menu weren’t really cheap, and there’s an automatic 10% gratuity and 7.5% VAT added to your final bill. With that being said, there’s no way $20 is a decent per-person allowance. To add salt to the wound, they claim they don’t have fountain water to offer you, so you’ll have to pay $3 for a bottle of water.
Between the 4 of us, we ordered the Mozzerella di Bufala, Fetticcine Enrico, and the Certified Angus Steak. Believe it or not, the mozzarella was the highlight. It was super fresh and tasty. The pasta was mediocre at best, and overall, the angus steak was pretty disappointing in taste and presentation, but it made a perfect [yet expensive] kids meal.
We ordered 3 meals, had no alcoholic beverages or soft drinks, and got suckered into buying a bottled of water. After all was said and done with $60 in credits, we still had an out of pocket balance of $12.44.
While it’s nice to see an expansion of Priority Pass to include restaurants and the opportunity to have a hot meal at independently-operated lounges, it’s still a major work in progress. I think the admission policy/per-person allowance should be uniform regarding age restrictions.
Tipping in lounges is a debate in itself, and I gladly tip my bartenders at the Centurion Lounge, but I don’t like that the $20 allowance is inclusive of a 10% gratuity and tax. If that’s the case, then maybe Priority Pass should work something out on the backend so that gratuity to the lounge employees and VAT are taken care of.
What are your thoughts? Have you visited this lounge yet?