I’m currently enjoying a wonderful stay at the Grand Hyatt Singapore, and I’m elated to share an extremely generous enhancement (and give kudos to the hotel)!
As a Globalist, one of my favorite perks is having lounge access when I’m traveling my family, because it enables us to enjoy snacks and beverages throughout our stay. Keeping the food costs down allows us to spend more on attractions in the city we’re visiting.
Prior to my stay, I received what I thought was a standard welcome email from the guest experience manager. A few paragraphs down included a short bit about a new child policy at the Grand Club Lounge.
At first glance, my stomach dropped a when I read the sentence regarding a change in the “child policy”:
Ms. Aucello, we would like to take this opportunity to highlight our recent change in our child policy at the Grand Club Lounge, as we are constantly looking at ways to become better by listening to our guests’ feedback. Children below 12 years of age are allowed up at the Grand Club Lounge up until 05:00 pm. As an alternative for evening cocktails, we offer the choice of dinner in Oasis (our pool side restaurant) or 10scotts lounge from 06:00 – 08:00 pm for our guest with club access that are travelling with children below 12 years of age. Both offers a more comprehensive selection for dinner than we are able to offer in our Grand Club Lounge, in an environment more tailored for families to enjoy a meal together.
After reading it a few times, it was very clear to me that the alternative options were very positive!
Upon researching both restaurants before checking in, I was set on Oasis, because dining by the pool sounded great. Curious about the “allowance” specifics, I soon learned that Oasis did not offer anything but a poolside barbecue buffet option with unlimited drinks in the evening, and that was priced at 88 Singapore dollars per person!
I was genuinely perplexed because this alternative to bringing the kids into the lounge for evening service sounded too good to be true, but I confirmed with several hotel employees, and they really told me it was a go! Just like the email suggested, Oasis was the perfect environment for my young children and me to comfortably enjoy a meal.
I am so pleased with this move. The Grand Hyatt Singapore really went above and beyond to accommodate families. For our two-night stay, not only did we enjoy a free breakfast with my Globalist status, but we also got to enjoy an amazing full dinner by the pool that included all-you-can eat oysters, lamb shoulder, paella, and other great food choices. Totally a win!