You might remember my visit to the Frontier headquarters with my family in June, allowing myself and several other bloggers to familiarize ourselves with the airline’s fun culture and all of the improvements in store.
Not only has Frontier refreshed and improved their co-branded credit card and revamped their ‘old’ frequent flyer program, they’re one of the few airlines that still offer a “mile per mile” loyalty program, meaning a mile flown is a mile earned.
The Frontier Airlines World MasterCard® comes with some unique benefits, including allowing cardmembers the opportunity to unlock Elite Status solely through card spend, and the family pooling cardmember benefit is huge for traveling families. Family Pooling of points takes the whole family into account, and the elite benefits don’t just reward the most frequent traveler.
Today, Frontier announced yet another positive change – improvements to their change and cancellation fee policy!
Effective immediately, there will be no fee for changing (or cancelling) a reservation 90 days or more from the travel date. This change applies to all Frontier bookings, even those made prior to today.
For changes between 89 and 14 days from departure the new, reduced fee is only $49. Changes made 13 days or less from travel will be at the normal cost of $99. While changes are now permitted at reduced or no fees, a difference in fare still applies when applicable, which is pretty standard across the board for all airlines.
For example, if your total ticket value was $125, and you cancel your ticket 30 days prior to departure, the remaining value left on the ticket is $76 to use at a later date.
As always, customers who purchase Frontier’s best value bundle, The Works at initial booking never pay change fees and can also receive a full refund (including the cost of The Works) as well as get the best seat on the plane, plus a checked bag and carry-on bag.
With 5 hub cities (Denver, Las Vegas, Chicago, Trenton/Philly) and over 300 daily nonstop flights, Frontier Airlines is rapidly growing; and unlike other airlines that are raising change fees, it’s refreshing to see that Frontier is dedicated to making it easier for travelers by reducing the cost to change or cancel a ticket.
With this positive change, it’s easy to understand that a more customer-friendly policy does will the airline more attractive to travelers, and that’s how Frontier intends to grow. In a way, low cost carriers, do compete with the big 3 (Delta, United, and American) with their extremely-restricted basic economy fares after all.
What are your thoughts about these changes?