With so many innovative ways to win customers over, brands are constantly thinking of creative ways to show their appreciation. I’ve outlined some of my favorite hotel/airline-social media moments in this previous post.
I’ve raved a billion times about my love for the Kimpton hotel brand and their Inner Circle top-tier elite status. I love how they truly go out of their way to bend over backwards for you to make you feel special. It’s the personalized experience that always wins me over.
Recently Kimpton announced their new loyalty program, Kimpton Karma, where they will continue to surprise and reward its loyal members.
Friday’s experience with Kimpton just further solidifies why I belong with them.
I flew into Miami to get my hair done (more on that later), and I had about 5 hours of downtime before my appointment.
The first thought I had was something along the lines of “man, I wish I could hang by one of the hotel pools for a few hours”, so I asked some friends for day room/day pass suggestions, but we really couldn’t come up with anything solid.
I called a few hotels, but they responded how I expected by saying, “registered guests only”.
Then I decided to phone one of my favorite hotels on South Beach, The Surfcomber. I have stayed at the Surfcomber quite a few times, and I can’t help myself but to keep returning. Not only is it in the perfect location, but the treatment as an Inner Circle member is just exceptional.
I called the front desk and asked for a manager.
‘Hi, I am an Inner Circle member, and I’ve stayed at your property a few times in the past and always had a pleasant experience. I will be in South Beach for about 5 hours today and I was wondering if I could purchase a day pass to use your pool instead of aimlessly walking around town”, I said.
“Of course you can! What time will you be arriving? I will be sure to get you set up with a pool chair. We are family here and, this is your home!”
This.is.your.home. Those are such powerful words. It really touched my heart and reminded me that my loyalty is right where it’s supposed to be.
Thanks, Kimpton!
Have you ever had an experience that blew your mind?
That’s awesome!
Wow!
How much did the day pass cost? Or did they just let you use it for free?
They let me go for free – I should add that into the post!
That’s really awesome! I do wonder though whether they are extra nice to you because you’re a blogger? Do you think an average Joe schmo who is also part of the Inner Circle would get the same treatment?
I doubt they knew I was blogger because I never told them my name until after they said yes (not that they would even know who I am anyway lol). I truly believe they treat all Inner Circle members like gold!
I’m traveling to Miami sometime and I’m also an Inner Circle member. I was thinking of dropping by the two properties in south beach and giving them both a look. How was the pool area?
I was dying to check out their newest Miami property while I was down there but I didn’t have time. I will definitely check it out next time! The Surfcomber is great. Right on 17th and Collins. Pool area is lively and staff is super attentive. It also has direct beach access as well.
Funny you mentioned you love Kimpton because as you were looking for suggestions I was going to recommend you visited the Epic in downtown. Nice pool. Nice view of Brickell. Just didn’t bring it up because I thought you were set on going to South Beach only. Next time you’re in Miami visit the rooftop terrace and pool at the Epic. Great for happy hour (I used to work 2 blocks away so we went all the time) and nice pool. Kyma Lounge downstairs is great too, right near the river.