Maybe it’s just me (ok – it’s not just me because Mommy Points also posted about a similar experience not too long ago), but I have been noticing an unsettling trend on my credit card statements after nearly all of my recent hotel stays (and now that I think about it – car rentals too): mysterious incidental charges a few days after the fact.
I have been noticing small charges ranging from $3.50-$30 for my stays and rentals for a few months now and I’ve been meaning to post about it sooner, but I didn’t see it as a pressing “concern” until today when I was reviewing my credit card statements (it’s bill pay day for me today, yuck). I saw that a mistake charge for $3.50 has not yet been refunded from a November 24 stay, despite the hotel apologizing and saying it would be reversed.
I noticed the mysterious charge 2 weeks ago and quickly called the hotel to inquire about it. The manager said it was from a water bottle that was consumed in the room. I 100% did not consume a water bottle in the room and told him that the charge was mistaken. He told me it would be removed. Granted it was only a small $3.50 charge, but at this point it’s a matter of principle… and let’s face it – little charges add up.
Some other charges I have noticed while traveling in the past few months have been: breakfast charges when breakfast is a status benefit, parking charges when I did not have a car at the hotel, mini bar charges for snacks and beverages I have not consumed, and even a hefty charge of gas fees on a rental car when the rental car attendant and I have both signed off that the car was returned with a full tank.
95% percent of the time all it takes is a quick phone call to resolve these dilemmas (5% of the time it takes two or more), but it’s also slightly burdensome to have to spend more than a few minutes making sure that the charges are correct. I would like the peace of mind knowing that I don’t have to watch my statements like a hawk in order to feel like I am not being ripped off.
After this long rant, I guess the moral of the story is this: be mindful of your charges – always cross reference your statements to your hotel bill when you check out, and if you have any discrepancies, be sure to address them sooner than later!
Do you have any similar experiences to share? I know I can’t be the only one this [constantly] happens to!